Refund & Returns Policy

Thank you for shopping with us. If you are not entirely satisfied with your purchase, our customer support team is here to assist.

1. Returns

You have 7 days to request a return or replacement from the date you received your shipment.

To be eligible for a return, your item must meet the following criteria:

• Your item must be unused, sealed, and in the same condition that you received it.
• Your item must be in its original packaging with tags and seals intact.
• You must present proof of purchase or your original order number.

2. Refunds

Once we receive your returned item at our fulfillment facility, we will inspect it and notify you regarding approval or rejection of your return.

If your return is approved, we will automatically initiate a refund to your original payment method. Credit typically appears within 5 to 7 business days, depending on your card issuer or banking institution.

3. Return Shipping

For damaged, defective, or incorrectly delivered items, we cover 100% of the return shipping costs. For voluntary returns or customer change-of-mind, standard return courier fees may be deducted from the refund amount.

4. Damaged or Tampered Shipments

If your package arrives physically damaged or tampered with, please take photos and notify customer support within 48 hours of delivery. A replacement or instant refund will be arranged right away.

5. Contact Us

If you have any questions about returns, exchanges, or refunds, please reach out to our support desk:

• Email: support@example.com
• Helpline: +1 (555) 019-2834
• Hours: Monday – Friday, 9:00 AM – 6:00 PM EST